Outbound Call Center Representative
Remote
Full Time
Mid Level
Description:
We are seeking a talented individual, Call Center Representative who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.
What You Will Do:
We are seeking a talented individual, Call Center Representative who is responsible for answering inbound calls and providing excellent customer service to callers. As a call rep, processing incoming documents between calls is an essential function.
What You Will Do:
- Answer incoming phone lines
- Follow guidelines dictated in quality program for each call.
- Ensure security procedures are met in every interaction
- Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines.
- Ensure correct information is communicated in each interaction.
- Maintain call talk times while applying all file facts
- Following details of required call scripts
- Processing files.
- Follow processing guidelines
- Performs other functions as assigned
- Ability to demonstrate customer service skills.
- Ability to use and decipher file details
- Ability to us de-escalation techniques on calls
- Ability to pay attention to detail while on calls or processing files.
- Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
- Ability to demonstrate good keyboard skills.
- Ability to maintain patient confidentiality.
- Ability to work independently, under pressure and within, restricted timeframes.
- Ability to adapt and thrive in a changing environment.
- Ability to manage time effectively.
- Ability to demonstrate a strong knowledge of customer service principles and practices.
- Primarily sedentary work in a general office environment.
- Ability to communicate and exchange information
- Ability to comprehend and interpret documents and data
- Requires manual dexterity to use computer, telephone and double monitors
- May be required to work extended hours based on special business needs.
- High School Diploma or GED required, Additional education is preferred
- 2+ years of call center experience
- At least 2 years consecutive with one employer
Apply for this position
Required*